This service is free to Monash Abroad (exchange, study abroad, inter campus exchange) students only. Aero operates the service for Monash University and will meet you at Tullamarine Airport (MEL). We do not pick-up students from Avalon airport (AVV).

Do not use this form if you are undertaking a Monash University Undergraduate or Postgraduate course. You need to go HERE to enter your airport request.

Do not use this form if you are a Monash College student. Monash College students need to go HERE to enter their airport request.

Do not use this form if you are a PhD candidate. PhD students need to go HERE to enter their airport request.

IMPORTANT INFORMATION

• You must submit this request form at least four (4) days (96 hours) before your arrival in Melbourne. Pick-up cannot be guaranteed if the form is incomplete.
• The Australian Border Force website provides a guide to food you can bring into the country. If you bring food into Australia it must be declared and this may cause delays passing through customs, which could lead to your booking being cancelled if you arrive late. See below under "If you arrive late or not at all" for further information.
Please also refer to the section below under "If you arrive late or not at all" for further information.

• Do not bring over the counter medicine, doing so may cause delays passing through customs, which could lead to your booking being cancelled if you arrive late. Once you arrive you can buy over the counter medicine from Chemist Warehouse.
• Driver will ring or text you after your flight lands. Please make sure that your phone has global roaming enabled.
• This pick-up service will take you to one address only.
• If you arrive with more passengers than just you, you’ll need to organise a taxi or order a private van from Aero at your own expense. The cost of a private van depends on your destination. Please contact Aero for more information.
• If you make any changes to your arrival details after submitting this form, you must notify Aero by email as soon as possible.

Please ensure that you do not leave any of your belongings in our vehicles, we may not be able to guarantee the safety of your lost luggage. You may need to make a private arrangement to have your lost property delivered to you. Price would depend on your address.

Luggage allowance

• Two pieces of luggage only. The maximum size for each piece of luggage is 76cm in length (maximum 155cm. linear cm each case) and a small size laptop bag no bigger than 40cm.
  As we get asked this question a lot by Monash Abroad students, Monash Abroad does not allow: extra carry on, extra small case, extra duffle bag, nothing extra, just 2x76cm and a small laptop bag no bigger than 40cm.
• Boxes not accepted. You’ll need to make arrangements to transport it at your own expense.
• Your luggage must fit into the boot/trunk of a sedan car. It is illegal for the driver to carry any luggage inside the vehicle.
• Aero reserves the right to refuse to transport a person, if Aero deems it unsafe due to excess luggage.
• If you have any luggage that doesn’t meet the requirements above, you’ll need to make arrangements to transport it at your own expense. The cost of making your own arrangements would usually be from around A$125 by taxi and approximately between A$142 and A$200 using other services.
  

Filling out the form

Before requesting the pick-up service, you must have accepted your offer, confirmed your flight details, and have the required visa. To fill in the form make sure Javascript is enabled on your web browser (Chrome or Firefox) or the booking may not work.

What to do when you arrive

1. It is important that you stay inside your arriving terminal (T1 - T2 - T3 - T4).
2. If arriving on a international flight, find the meeting point, which is the The Welcome Centre, to your left, after you leave the customs area.
3. Go immediately to the Welcome Centre and wait for your driver. Do not visit shops on your way.
4. Before accepting your ride, make sure the driver has suitable identification, such as an Aero or Monash University sign, confirming they’re a representative of Monash University. The driver will also have your name and contact number provided in this booking.
5. Enable data roaming and have WhatsApp or WeChat ready as soon as you arrive.

If you can’t find your driver, text us using WhatsApp or WeChat on +61 425 865 955. Alternatively find a public phone and make a free call (no coins required) to Aero on 1800 350 850. Do not just leave the airport! Aero will not compensate you for the cost of alternative transport if you missed the pick-up.

If you arrive late or not at all

• If you miss a flight on your way to Australia, you must notify Aero as soon as possible by email. If your notification is received a minimum of 14 hours before your arrival, Aero will schedule a driver for your new arrival time.
• If you catch your flight but it is delayed, Aero monitors flights and will be aware of delayed arrival times and be there to meet your new arrival time.
• Note that staff at Aero do not check emails between the hours of 10pm and 7am Melbourne time (Australian Eastern Standard Time (AEST).
• Your booking will be cancelled if you don’t arrive on the specified date and time and fail to notify Aero in a timely manner. You may make another booking with Aero, if you wish, but it will be at your own expense, or you can make your own way to your accommodation.

*If you are a student studying an Undergraduate or Postgraduate Monash University course. DO NOT PROCEED. You need to go HERE to enter your airport request*

Note: If you are starting one of the below courses, DO NOT PROCEED. You need to go HERE to enter your airport pick-up request.

Monash College Diplomas

Monash University Foundation Year (MUFY)

Monash University English Language Centre (MUELC)

Professional Pathways Australia

*If you are a PhD student. DO NOT PROCEED. You need to go HERE to enter your airport request.*

Only use this form if are an Exchange student, coming to study at Monash for a semester.

I have read the above conditions and agree

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