ELIGIBILITY

To use the airport pickup service, you must be an international student commencing your studies in 2026 and also:

• an Australia Awards Scholar; or
• an Exchange or Study Abroad student from a partner institution overseas; or
• under 18 years of age; or
• a recipient of a Monash University scholarship (undergraduate or postgraduate by coursework students only); or
• a recipient of a fully funded foreign entity or state-owned enterprise sponsorship.

Aero operates the service for Monash University and will meet you at Tullamarine Airport (MEL). Aero does not pick-up Monash students from Avalon airport (AVV).

Note: If you are starting one of the courses below, DO NOT PROCEED - DO NOT USE THIS FORM. You need to go HERE to enter your airport pick-up request.

• Monash University Diplomas
• Monash University Foundation Year (MUFY)
• Monash English
• Monash Advanced Preparation Program (MAPP)

IMPORTANT INFORMATION (Pre-Arrival)

• Your pick-up request can only be processed if you meet all conditions listed in this document.
• You must submit this request form at least four (4) days (96 hours) before your arrival in Melbourne. You need to contact Monash University direct if your booking is in less than 4 days (96 hours). Pick-up cannot be guaranteed if the form is incomplete.
• Monash University will process your booking between the hours of 9.00am to 5.00pm (AEST) on standard business days (excluding public holidays).
• Before requesting the pick-up service, you must have accepted your Monash offer and be enrolled in units. Monash will not accept your booking if you are not enrolled. Note: PhD students only need to have accepted their offer at time of booking.

IMPORTANT INFORMATION (Post-Arrival)

• The driver will ring or text you after your flight lands. You must ensure that your phone has global roaming enabled before you arrive at Melbourne Airport.
• The Australian Border Force website provides a guide to food you can bring into the country. If you bring food into Australia, it must be declared and may cause delays passing through customs, which could lead to your booking being cancelled if you are significantly delayed.
• Do not bring over-the-counter medicine. Doing so may cause delays passing through customs, which could lead to your booking being cancelled if you arrive late. Once you arrive you can buy over-the-counter medicine from outlets such as Chemist Warehouse.

Please ensure that you do not leave any of your belongings in our vehicles; We may not be able to guarantee the safety of your lost luggage. You may need to make a private arrangement to have your lost property delivered to you. Price would depend on your address.

Luggage allowance

Maximum luggage allowance

• Two (2) large bags/suitcases with a height of 76cm, width 49cm, depth 30cm each, (maximum 155 linear cm for each case), and
• One (1) small carry-on bag/suitcase with a height of no more than 55cm (maximum 115 linear cm)

• Cardboard boxes will not be accepted. You’ll need to make arrangements to transport it at your own expense.
• We cannot accept sporting equipment or large musical instruments (oversized luggage).
• Your luggage must fit into the boot/trunk of a sedan. It is unsafe for the driver to carry any luggage inside the car.
• Aero reserves the right to refuse to transport a person if Aero deems it unsafe due to excess luggage.
• If you have any luggage that doesn’t meet the requirements above, you’ll need to make arrangements to transport it at your own expense.
• Aero is not allowed to accept money from Monash University students.

Passenger limits

• Note this service is for Monash students only that fall under the "ELIGIBITY" clause above - any other people accompanying you from the airport will need to make their own transport arrangements.
• U18 students may request one more passenger (parent/guardian). Monash will assess each request on a case-by-case basis.
• If you arrive with more passengers than you have requested, you’ll need to organise a taxi at your own expense.

Filling out the form

Before requesting the pick-up service, you must have accepted your Monash offer, be enrolled in units, have a confirmed flight, and the required visa to enter Australia.
To fill in the form, make sure Javascript is enabled on your Chrome or Firefox web browser. If the booking does not work, use a VPN (Virtual Private Network) .

Please contact Monash Connect if you need assistance.

What to do when you arrive

1. It is important that you stay inside your arriving terminal (T1 - T2 - T3 - T4).
2. Most students meet their drivers in under 60 minutes after their flight lands. Make sure that you do not bring any kind of food, as you risk cancellation of your booking if you take longer than 60 minutes to arrive through customs.
3. If arriving on a domestic flight, your driver will meet you by your flight luggage carousel for your flight.
4. If arriving on an international flight, find the 'meeting point', which is The Welcome Centre, to your left, after you leave the customs area.
5. Go immediately to the Welcome Centre and wait for your driver. Do not visit shops on your way.
6. Before accepting your ride, make sure the driver has suitable identification, such as an Aero or Monash University sign, confirming they’re a representative of Monash University. The driver will also have your name and contact number provided in this booking.
7. Enable data roaming and have WhatsApp or WeChat setup on your phone before your arrival.

If you cannot find your driver, text us using WhatsApp or WeChat on +61 425 865 955. Alternatively, find a public phone and make a free call (no coins required) to Aero on 1800 350 850. Do not just leave the airport! Aero will not compensate you for the cost of alternative transport if you leave the airport with an alternative pick-up service.

If you arrive late or not at all

• Any changes must be made by emailing Aero Admin (NOT the driver).
• If you are overseas, and you miss your flight or your flight is cancelled on your way to Melbourne, you must notify Aero Admin (NOT the driver) as soon as possible by email. If your notification is received a minimum of 14 hours before your arrival, Aero will schedule a driver for your new arrival time.
• If you board your Melbourne-bound flight, but it is delayed, note that Aero monitors all Melbourne-bound flights and will be aware of delayed arrival times and will be at the 'meeting point' to align with your new arrival time.
• Note that Aero staff do not check emails between the hours of 9pm and 7am (Australian Eastern Standard Time (AEST) Melbourne time).
• Your booking will be cancelled if you do not arrive on your specified date and time and fail to notify Aero Admin at least 14 hours prior to your original flight arrival time and date request.

Student statement:

The information provided on this form is correct and is used solely to arrange my pick-up from Tullamarine Airport. I will notify Aero Admin of any changes to my details.


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