Monash University Airport Pick-up
Conditions of service for Monash University Airport pick-up:
Monash University welcomes all new international students with a free airport pick-up. This service is only offered once for each new international student. Aero operates the service for Monash University and will meet you at Tullamarine Airport (MEL). Aero does not pick-up Monash students from Avalon airport (AVV).

Do not use this form if you are a Study Abroad and Exchange at Monash. Exchange students need to go HERE to enter their airport request.

Do not use this form if you are a Monash College student. Monash College students need to go HERE to enter their airport request.

IMPORTANT INFORMATION

  • Your pick-up request can only be processed if you meet all conditions listed in this document.
  • You must submit this request form at least four (4) days (96 hours) before your arrival in Melbourne. Pick-up cannot be guaranteed if the form is incomplete.
  • Before requesting the pick-up service, you must have accepted your Monash offer, be enrolled in units. Monash will not accept your booking if are not enrolled.
  • Driver will ring or text you after your flight lands. Please make sure that your phone has global roaming enabled.
  • The Australian Border Force website provides a guide to food you can bring into the country. If you bring food into Australia it must be declared and may cause delays passing through customs, which could lead to your booking being cancelled if you are significantly delayed.
  • Do not bring over the counter medicine, doing so may cause delays passing through customs, which could lead to your booking being cancelled if you arrive late. Once you arrive you can buy over the counter medicine from Chemist Warehouse.
  • Refer to section below under "If you arrive late or not at all" for further information inclusive of the following:

This pick-up service will take you and your family to one address only. Monash does not allow students to pick up keys to their accommodation first.
If you make any changes to your arrival details after submitting this form, you must notify Aero by email as soon as possible or at least 14 hours prior to your arrival.

Please ensure that you do not leave any of your belongings in our vehicles, we may not be able to guarantee the safety of your lost luggage. You may need to make a private arrangement to have your lost property delivered to you. Price would depend on your address.

Luggage allowance

  • Maximum (total) - two (2) large and one (1) small carry-on baggage items only per student.
    Inclusive of two (2) bags/suitcases with a height of 76cm each, (maximum 155 linear cm for each case), the third bag/suitcase with a height of 55cm (maximum 115 linear cm)
  • If you are an undergraduate or postgraduate student, your +1 family member can also arrive with 1x 76cm. Which means that the total baggage allowance for you and your family member would be three (3) large and one (1) carry-on baggage item.
  • Cardboard boxes will not be accepted. You’ll need to make arrangements to transport it at your own expense.
  • Your luggage must fit into the boot/trunk of a sedan. It is unsafe for the driver to carry any luggage inside the car.
  • Aero reserves the right to refuse to transport a person, if Aero deems it unsafe due to excess luggage.
  • If you have any luggage that doesn’t meet the requirements above, you’ll need to make arrangements to transport it at your own expense.

Passenger limits

  • Maximum two passengers (student + extra passenger = 2 passengers) for a student studying an undergraduate or postgraduate course.
  • U18 and PhD students can book more passengers, please submit the booking form and your request will be assessed by Monash.
  • If you arrive with more passengers than you have requested, you’ll need to organise a taxi at your own expense.

Filling out the form

Before requesting the pick-up service, you must have accepted your Monash offer, be enrolled in units, have a confirmed flight, and the required visa to enter Australia.
To fill in the form make sure Javascript is enabled on your Chrome or Firefox web browser. If the booking does not work use a VPN (Virtual Private Network) .

Please call Monash Connect if you need assistance with your enrolment -

Telephone +61 3 9902 6011
Monday to Friday 9am to 5pm
(Australian Eastern Standard Time (AEST) Melbourne time.

Make an enquiry via Ask Monash

What to do when you arrive

  1. It is important that you stay inside your arriving terminal (T1 - T2 - T3 - T4).
  2. Most students meet their drivers in under 60 minutes after their flight lands. Make sure that you do not bring any kind of food, as you risk cancellation of your booking if you take longer than 60 minutes to arrive through customs..
  3. If arriving on an international flight, find the 'meeting point', which is The Welcome Centre, to your left, after you leave the customs area.
  4. Go immediately to the Welcome Centre and wait for your driver. Do not visit shops on your way.
  5. Before accepting your ride, make sure the driver has suitable identification, such as an Aero or Monash University sign, confirming they’re a representative of Monash University. The driver will also have your name and contact number provided in this booking.
  6. As a reminder, we cannot wait for, or take you to do a PCR COVID test, the driver has a limited wait time and you’ll risk missing your pick-up.
  7. Enable data roaming and have WhatsApp or WeChat ready as soon as you arrive.
If you cannot find your driver, text us using WhatsApp or WeChat on +61 425 865 955. Alternatively find a public phone and make a free call (no coins required) to Aero on 1800 350 850. Do not just leave the airport! Aero will not compensate you for the cost of alternative transport if you do not make contact with your driver/Aero.

If you arrive late or not at all

  • If you miss a flight on your way to Australia, you must notify Aero as soon as possible by email. If your notification is received a minimum of 14 hours before your arrival, Aero will schedule a driver for your new arrival time.
  • If you board your flight but it is delayed, note that Aero monitors all incoming flights and will be aware of delayed arrival times and will be at the 'meeting point' to align with your new arrival time.
  • Note that Aero staff do not check emails between the hours of 10pm and 7am (Australian Eastern Standard Time (AEST) Melbourne time.
  • Your booking will be cancelled if you do not arrive on the specified date and time and fail to notify Aero at least 14 hours prior to your original flight arrival time and date request. You may make another booking with Aero if you wish, but it will be at your own expense, or you can make your own way to your accommodation.

Student statement:

The information provided on this form is correct and is used solely to arrange my pick-up from Tullamarine Airport. I will notify Aero of any changes to my details.

**If you are a Study Abroad and Exchange at Monash. DO NOT PROCEED. You need to go HERE to enter your airport request.**

**If you are a Monash College student, doing a 10 week course first before going to Monash University. DO NOT PROCEED. You need to go HERE to enter your airport request.**




You must agree to the Conditions of Service to continue

Monash University Students Booking Request

Student Information -

Note: one booking request only per student

Do not use CAPITAL letters when filling this form.

Arrival Information to Melbourne - "Tullamarine" Airport (MEL) Only No pick up is available from Avalon Airport (AVV).
Please make sure that you give Aero the correct flight arival date, Aero does not need your departure date.
Your driver will only look at the official flight arrival time, and will be at the 'meeting point' to align with the official flight arrival time.
Flight number - NOT your booking reference number
Ensure you enter the correct flight arrival time
(Australian Eastern Standard Time (AEST) Melbourne time
.
Aero will review the accuracy of the flight time entered prior to your arrival
(Australian Eastern Standard Time (AEST) Melbourne time
.
Destination Address in Melbourne - This pick-up service will take you and your family to one address only.
Driver cannot take you to get your accommodation's keys.
Additional Information

Do not bring food. Biosecurity delays will result in cancellation of your pick-up

Luggage - Your selection below must be accurate.
    Note: Monash will not approve your booking if you are a single passenger flying with more than 2x 76cm, and 1x 55cm bags/suitcases.
Course information and Campus
Extra Information or Requirements
There is no need to tell Aero that it is your first time in Australia. Aero is aware of this.

Please do not ask to be picked up later. We can't.
Do not enter a later time for your flight, as we will always change it to the official flight arrival time.
Your driver will only look at the official flight arrival time.
We know that it takes time to get your luggage and clear customs.
Most students meet their drivers in under 60 minutes. Just make sure that you don't bring any kind of food.
We can take you to one address only. We cannot take you to get keys to your accommodation first.
Aero cannot pick you up if you arrive with more than 2x76cm and 1x 55cm.
We cannot accept sporting equipment or musical instruments,

Did you enter your full phone number, including your country code?

Monash will cancel your booking if you are not enrolled.

Tick this box if you are a PhD Student or an AAS Awardee

OR

Only tick this box if you have accepted your offer from Monash

Only tick this box if you have enrolled in units

在进入此预定之前,请确保您已经接受莫纳什的邀请并已完成注册登记。否则您将无法得到批准

Your booking will NOT be approved by Monash unless you've accepted your offer and are enrolled in units.

Note: Do not bring food of any kind.
*Remember: Monash will cancel your booking if you are not enrolled.*