Before you apply for your airport pickup:

• You must submit this airport pickup request from at least four (4) days before you arrive in Melbourne.
• You must have received your CoE, received your Student Visa Grant Letter and booked your flight to Melbourne and secure your accommodation.
• If you have a Conditional Acceptance, your airport pickup will be processed after you have met all the conditions in your Offer letter.
• Each/Every student must submit a booking form.

Things you need to know:

• All food must be declared, and this may result in delays at Customs. Please refer to the Australian Border Force website for the latest advice.
• You may bring medicines for personal use, but restrictions may apply. Please refer to the Australian Border Force website for the latest advice

Maximum luggage allowance:

• Two (2) large bags/suitcases with a height of 76cm, width 49cm, depth 30cm each, (maximum 155 linear cm for each case), and
• One (1) small carry-on bag/suitcase with a height of no more than 55cm (maximum 115 linear cm)

• Cardboard boxes will not be accepted. You’ll need to make arrangements to transport it at your own expense.
• We cannot accept sporting equipment or large musical instruments (oversized luggage).
• Your luggage must fit into the boot/trunk of a sedan. It is unsafe for the driver to carry any luggage inside the car.
• Aero reserves the right to refuse to transport a person if Aero deems it unsafe due to excess luggage.
• If you have any luggage that doesn’t meet the requirements above, you’ll need to make arrangements to transport it at your own expense.

Passenger limits:

• You can request transport for up to two additional passengers, as long as they are travelling to the same drop-off address as you. RMIT will review this request.
• If you arrive with more people, they will need to arrange their own transportation.

Completing the form:

• If you are using Chrome or Firefox as your web browser, please enable JavaScript.
• If you are unable to submit the form, please contact ISarrival for assistance.

To help ensure a smooth arrival:

• Your driver will call or text you after your flight has landed. Please ensure that Global Roaming is activated before you arrive at Melbourne Airport.
• Enable data roaming and have WhatsApp or WeChat setup before you arrive.
• If you arrive at the International terminal (T2), your driver will meet you at The Welcome Centre.
• If you arrive at a Domestic terminal (T1 or T3 or T4), your driver will meet you at your luggage carousel.
• Your driver will be holding an RMIT University or Aero signage.
• Your driver will have your name and contact information provided in this booking form.
• If you cannot find your driver:

 Text or call: +61 425 865 955
 WhatsApp
 Use any public telephone in the terminal to call 1800 350 850 (Free call)

• Do not just leave the airport! Aero will not compensate you for the cost of alternative transport if you leave the airport with an alternative pick-up service.
• Please check that you have all your belongings before leaving the vehicle. While we will do our best to assist with lost property, we cannot guarantee the safety of items left behind. If delivery of lost property is required, this can be returned by private arrangement, and the cost will depend on your location.

Changes to Your Booking:

• All changes must be sent by email to Aero Admin (NOT the driver).
• If you are overseas and miss your flight, or your flight to Melbourne is cancelled, please email Aero Admin as soon as possible. If your email is received at least 12 hours before your new arrival time, Aero will do their best to arrange a driver for your updated arrival.
• If your flight to Melbourne is delayed, Aero will update your pickup time. Aero Admin monitors all Melbourne-bound flights.
• If you do not arrive on your booked date and flight, and Aero Admin has not been notified at least 12 hours before your original scheduled arrival, your booking will be cancelled.
• RMIT will charge you AU$100 no-show fee if you do not notify Aero Admin of any flight changes or if you fail to cancel your airport pickup booking.

Student statement:
The information provided on this booking form is correct and is used solely to arrange my airport pickup. I will notify Aero Admin of any changes to my arrival details.